IT Helpdesk & Support Services

'End-to-End Support'

No worries! Fast problem resolution, reliable and friendly.

 

MULTIPLE CONTACT POINTS FOR FAST PROBLEM RESOLUTION

We understand that IT is essential for businesses to function efficiently and so when a problem arises, timely help and support is paramount.  Every business has different support requirements and technical issues can differ in severity and magnitude.

Our support team and helpdesk are available through our Managed Services Agreement and as a ‘Pay as you Utilise’ basis (ADHOC).

PHONE & REMOTE SUPPORT

Our helpdesk support will assist you in identifying the problem at hand and will assist you in having the issue resolved as quickly as possible.

Our integrated ticketing system allows you to log a problem with the convenient click of a button.  Many IT problems can be resolved remotely without having to send a technician out to you.  Our partnership with Kaseya enables us to control your PC and diagnose and fix the problem resulting in a quick and cost-effective result.

ONSITE SUPPORT

Not all remedies can be delivered remotely and may require a technician onsite.  This may be for installation of new hardware or a critical issue.  For whatever reason, we are there for you 24 hours/7 days/ 365 days a year.  Our highly experienced engineers know how to get the job done quickly and efficiently without disrupting your day-to-day business activities.

EMAIL SUPPORT

Our support email address can be used to notify our dedicated support team of any technical issues or to request a task to be performed.  All emails are logged and can be tracked for future reference.  Just type and click and your request is on its way.  It’s that simple!

Let our support services help you today!